Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how tk884 ("we", "us", or "our") collects, uses, stores, and protects personal information provided by users ("you" or "your") of the tk884 website and associated services (collectively, the "Platform"). tk884 is an online gaming and sports betting platform serving players across Bangladesh, including in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. We are committed to handling your personal data with transparency, integrity, and in accordance with applicable data protection principles.

By registering an account, accessing the Platform, or using any service offered by tk884, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein. If you do not agree with any part of this Policy, you should not access or use the Platform. This Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and tk884.

Information We Collect

tk884 collects personal information from you in several ways — directly when you register and interact with the Platform, automatically through your device and browser as you use the Platform, and from third-party sources such as payment processors and identity verification providers. The categories of information we collect include but are not limited to the following:

1. Registration and identity data: full legal name, date of birth, gender, nationality, residential address (including city and district within Bangladesh), email address, and mobile phone number provided during account registration.
2. Identity verification (KYC) documents: government-issued photo identification such as a National ID card (NID), passport, or driver's licence, and proof of address where required. These documents are requested when you submit a withdrawal or when tk884 is required to verify your identity under its anti-money laundering obligations.
3. Financial and transactional data: payment method details (bKash account number, Nagad account number, Rocket number, bank account information), deposit history, withdrawal history, bonus usage, wager records, and account balance information.
4. Usage and behavioural data: pages visited on the Platform, games played, bet types and amounts, session duration, click patterns, device type, operating system, browser type and version, IP address, and approximate geographic location derived from IP.
5. Communications data: records of any correspondence between you and tk884's support team, including chat transcripts, email exchanges, and the content of any complaint or dispute you raise with us.

In some cases we may also receive information about you from third-party identity verification services, fraud prevention databases, or payment processors in connection with the KYC process or the processing of your transactions. We use this information solely for the purposes described in this Policy.

How We Use Your Information

tk884 uses the personal information we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. Our primary uses of your personal information are as follows:

Legal Basis for Processing

tk884 processes your personal data on one or more of the following legal bases, depending on the specific purpose for which the data is being used:

1. Contractual necessity: processing is necessary to perform the contract we have entered into with you (i.e., the Terms and Conditions), including to register your account, process your transactions, and provide access to the Platform.
2. Legal obligation: processing is necessary for tk884 to comply with a legal obligation to which it is subject, including KYC verification, anti-money laundering checks, and responding to regulatory inquiries.
3. Legitimate interests: processing is necessary for the purposes of the legitimate interests pursued by tk884, such as fraud prevention, platform security, improving the Platform, and direct marketing to existing customers — provided those interests are not overridden by your rights and interests.
4. Consent: where we rely on consent as the legal basis for processing (for example, sending you optional marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Cookies and Tracking Technologies

The tk884 Platform uses cookies and similar tracking technologies to operate correctly, to remember your preferences, to secure your session, and to analyse how the Platform is used. A cookie is a small text file placed on your device by a web server. Cookies cannot be used to run programs or to deliver viruses to your device.

The types of cookies we use fall into the following categories:

1. Strictly necessary cookies: these are essential for the Platform to function. They enable core services such as account login, session management, and security features. These cookies cannot be switched off because the Platform cannot function without them.
2. Performance and analytics cookies: these collect information about how visitors use the Platform — for example, which pages are visited most often and whether error messages are received. All information collected by these cookies is aggregated and therefore anonymous. We use this information to improve the Platform.
3. Functionality cookies: these allow the Platform to remember choices you make (such as your preferred language, username, or display preferences) and provide enhanced, more personalised features. These cookies may also be used to remember changes you have made to text size, fonts, and other parts of the pages you can customise.

Sharing Your Information

tk884 does not sell or rent your personal information to third parties. We may share your personal information with the following categories of recipients, strictly on a need-to-know basis and only to the extent necessary for the stated purpose:

1. Payment processors and financial service providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, and other payment partners to whom we provide only the data necessary to process your deposit or withdrawal transaction.
2. Identity verification and fraud prevention providers: third-party KYC and AML service providers who assist us in verifying player identities and screening transactions for suspicious activity. These providers are contractually bound to use your data only for the purpose of providing their verification services to tk884.
3. IT and platform service providers: technology companies that host, operate, or maintain components of the Platform's infrastructure, including cloud hosting providers, database administrators, and cybersecurity vendors. All such providers are subject to data processing agreements that restrict their use of your data to the services they provide to tk884.
4. Regulatory and law enforcement authorities: government bodies, regulatory agencies, tax authorities, law enforcement agencies, and courts where we are required by law to disclose your information, or where disclosure is necessary to protect the rights, property, or safety of tk884, its players, or others.

In the event of a merger, acquisition, or sale of all or substantially all of tk884's assets, your personal information may be transferred as part of that transaction. We will provide notice before your personal information becomes subject to a different privacy policy.

Data Retention

tk884 retains your personal information for as long as your account is active and for such additional period as is necessary to comply with our legal and regulatory obligations. In practice, this means we retain most account and transaction records for a minimum of five years from the date of the relevant transaction or account closure, whichever is later, in order to satisfy applicable record-keeping requirements for anti-money laundering and financial regulatory purposes.

Where personal data is processed solely on the basis of your consent (such as for optional marketing communications), we will cease processing and delete or anonymise that data promptly upon receipt of your withdrawal of consent. Where data is no longer required for the purpose for which it was collected and no legal retention obligation applies, we will securely delete or anonymise it in accordance with our internal data disposal procedures.

Security of Your Data

tk884 takes the security of your personal data seriously. We implement and maintain technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our Platform, secure password hashing, role-based access controls limiting which employees can access personal data, regular security assessments and vulnerability testing, and monitoring of our systems for unusual or suspicious activity.

While we take all reasonable steps to protect your data, no method of transmission over the internet or method of electronic storage is completely secure. tk884 cannot guarantee the absolute security of your personal data. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant authorities as required by applicable law.

Your Rights

Depending on your location and applicable law, you may have certain rights in relation to the personal information tk884 holds about you. We are committed to respecting and facilitating those rights. The rights available to you may include:

1. Right of access: you may request a copy of the personal information we hold about you, together with information about how and why we process it.
2. Right to rectification: if you believe that any personal information we hold about you is inaccurate or incomplete, you may request that we correct or supplement it.
3. Right to erasure: in certain circumstances you may request that we delete your personal information. This right is not absolute — we may be required to retain certain data to comply with legal obligations or to defend legal claims.
4. Right to restrict processing: you may ask us to suspend the processing of your personal data in specific situations, for example while we investigate a dispute about its accuracy.
5. Right to data portability: where we process your data on the basis of consent or contractual necessity and by automated means, you may request that we provide your personal data to you in a structured, commonly used, and machine-readable format.
6. Right to object: you may object to the processing of your personal data where we rely on legitimate interests as our legal basis. You have an absolute right to object to processing for direct marketing purposes at any time.

To exercise any of these rights, please contact tk884 support in writing. We will respond to your request within a reasonable period, and in any event within the timeframe required by applicable law. We may need to verify your identity before actioning your request. Exercising these rights is free of charge, though we reserve the right to charge a reasonable fee for manifestly unfounded or excessive requests.

Children's Privacy

The tk884 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has provided personal information to tk884, please contact our support team immediately so that we can investigate and take appropriate action.

Third-Party Links and Services

The tk884 Platform may contain references to or integrations with third-party services, including game content provided by studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These third-party providers operate their own privacy practices, and their collection and use of data within their game environments is governed by their own privacy policies. tk884 is not responsible for the privacy practices of third-party game studios or payment providers. We encourage you to review the privacy policies of any third-party service you use in connection with the Platform.

Changes to This Policy

tk884 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, legal obligations, or the services we offer. When we make material changes to this Policy, we will notify registered players by email or by posting a prominent notice on the Platform prior to the changes taking effect. The effective date at the top of this page will be updated to reflect the date of the most recent revision.

Your continued use of the Platform following the posting of any changes to this Policy constitutes your acceptance of those changes. We encourage you to review this Policy regularly to stay informed of how tk884 collects, uses, and protects your personal information.

Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a complaint about the way tk884 has handled your personal information, please contact our support team in writing. We take all privacy complaints seriously and will investigate and respond to your complaint within a reasonable timeframe. If you are not satisfied with our response, you may have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.

Email: [email protected]